FREQUENTLY ASKED QUESTIONS

When was Bissinger’s established?
The history of Bissinger’s dates back to 17th-century France, where the Bissinger family began creating delicacies that were enjoyed by European nobility, heads of state and important historic figures such as King Louis XIV, Napoleon Bonaparte, Ludwig of Bavaria and the Rothschild’s. Karl Bissinger, the company’s namesake, left the country in 1845, taking with him his loyal Master Confectioner and all of the Bissinger family secrets. He settled in the United States near Cincinnati, Ohio, where he opened the very first Bissinger’s store. To learn more about our history, please visit the About Us section of our website.

How long has Bissinger’s been in St. Louis?
In 1927, Karl Bissinger’s son, also named Karl, moved to St. Louis and opened his own shop on McPherson Avenue. Today, two Bissinger’s locations can be found in St. Louis, one of which is located just blocks from Karl’s original kitchen.

How does Bissinger’s differ from other high-end chocolate companies?
Bissinger’s is a premium handcrafted chocolatier with roots dating back to the 17th century. Unlike many high-end chocolate companies, our selections are still made in small batches, using traditional methods passed down from generation to generation by the Bissinger family. In fact, many of our extraordinary confections are still made using original recipes from the Bissinger Family Cookbook, dated 1899. We pride ourselves on our ability to blend a rich tradition with a spirit of innovation, and we never sacrifice quality ingredients, taste or craftsmanship to produce more confections at a lower cost.

How does your pricing compare to other chocolate companies?
Bissinger’s handcrafts each confection with the utmost care and offers only a perfect finished product to our customers. Our prices reflect the effort that goes into each of our pieces, as well as the high-quality ingredients we use to craft them. We never sacrifice quality to make more confections at a lower cost, but we do strive to make products that are as unforgettable as they are affordable, so our price points vary to please every budget.

How are Bissinger’s confections made?
Bissinger’s has been handcrafting fine French confections for over 350 years, and we still make our artisanal chocolates the old-fashioned way: in small batches, in copper kettles and with the utmost care and attention.

What is your most popular confection?
The Signature Classic Collection offers a variety of flavors and is our best-selling collection series. Favorite individual items include Chocolate-Covered Raspberries and Blackberries (only available during certain months), Chocolate-Dipped Oranges and Apricots and signature items such as Chocolate Caramel Lollipops and Molasses Puffs. Newer innovations, such as Chocolate-Covered Wine Grapes, our Chocolate Bar collection and Salt Caramels are also popular.

What do you mean when you use the word “healthful” to describe your confections?
Because Bissinger’s focuses on integrity of ingredients from the start, our chocolates require less processing than other confections. This allows them to retain higher levels of antioxidants. Additionally, we utilize better-for-you ingredients like nutrient-rich fruits, nuts and seeds, adding a more healthful boost to our treats.

What is an ORAC Value?
Oxygen Radical Absorbance Capacity (ORAC) is a method for measuring the antioxidant levels in food. Multiple studies have shown that foods with high ORAC levels—such as blueberries and açai berries—-may help reduce the risk of heart disease and slow the aging process. Bissinger’s 60% Dark Chocolate has an ORAC value of 261, and our 75% Dark Chocolate boasts an ORAC value of 347—-which comes in at six and eleven times the ORAC value found in blueberries, respectively.

Does Bissinger’s have products that cater to special diets?
Yes. Bissinger’s maintains a strong commitment to premium and many of our products are gluten-free. For special dietary needs, we do encourage that customers check the ingredients of each item carefully—especially concerning allergies—as many of our products are produced in a facility that uses milk, soy, peanuts, tree nuts, wheat and eggs.

What is the shelf life of Bissinger’s confections?
Many of the recipes used to craft our confections were created in a time where refrigeration was scarce. Therefore, they needed to be able to last, while still retaining their high-quality taste. Because we still use many of those original recipes today, our products have retained their long shelf life, lasting approximately 6-9 months without the assistance of additives or preservatives.

What is the best way to store Bissinger’s confections?
Bissinger’s confections are best stored in a cool, dry area (65° to 70° F), without refrigeration.

What is bloom?
Bloom is a condition that affects the surface of chocolate, and gives it a dull, white appearance. There are two types of bloom: sugar and fat bloom. Sugar bloom feels gritty and rough to the touch, whereas fat bloom has an oily or greasy feel. Sugar bloom is caused by the condensation of water vapor from the air onto the surface of the chocolate. The sugar in the chocolate dissolves in the water, causing the water to evaporate and the sugar crystals to remain on the chocolate. Fat bloom is caused by the migration of cocoa butter crystals to the chocolate’s surface, which leads to recrystallization. Bloom typically occurs when chocolate is exposed to warm or fluctuating temperatures, and while it may alter texture, it does not affect the taste of chocolate.

Where are Bissinger’s Stores located?
Bissinger’s has two retail locations in the United States:

Bissinger’s at Plaza Frontenac
97 Plaza Frontenac
St. Louis, Missouri 63131
314.432.1329

Bissinger’s at Maryland Plaza
32 Maryland Plaza
St. Louis, Missouri 63108
314.367.7750

Bissinger's Chocolate Shoppe
1600 North Broadway
St. Louis, Missouri 63102
314.615.2400

Additionally, our confections can be purchased online, through any of the catalogs we distribute each year, or via a number of gourmet retailers across the country, including:

Whole Foods Market
Draeger’s
Straub’s
Neiman Marcus
Lord and Taylor
Dillard’s
Central Markets

Can Bissinger's be found at Starbucks?
Bissinger's Blackberry Hibiscus Gummy Pandas can now be found at 3,400 different Starbucks locations nationwide.

Does Bissinger’s host special events or private parties?
Yes. Our location at Maryland Plaza can be reserved for special events and is an ideal destination for showers, birthday celebrations or even corporate functions. To learn more about our party packages, please contact handcrafted@23cityblocks.com

Our downtown chocolate shoppe can also be reserved for private tastings, tours and other celebrations. To learn more please contact JRiley@Bissingers.com

The Caramel Room at Bissinger’s blends equal amounts of chic and sweet at St. Louis’ newest luxury venue. Beaming natural light, hardwood floors, an outdoor terrace featuring river and skyline views and chocolate-infused culinary adventures by executive chef Nicholas Miller are all encompassed within a working chocolate factory giving a feeling of an intimacy and magic to an event of any size.

Easily accessed from all directions, The Caramel Room at Bissinger’s features secured and complimentary self-parking, custom chargers, stunning seating and flat-screen TVs. Already producing the best confections in St. Louis, Bissinger's Handcrafted Chocolatier has accepted the challenge to become absolutely the most unique place for any celebration. Our carefully selected staff is known for their gracious hospitality and creativity that comes with a careful mingling of elegance amid urban authenticity.

For More Information: Please call 314.615.2480 or caramelroom@23cityblocks.com

Do you sell business gifts?
Yes. Bissinger’s offers a number of corporate-focused gifts such as chocolate logo bars and assortment boxes. Contact our business gifts team at 314.615.2400 or Jwarnack@bissingers.com to place a custom order.

I would like to carry Bissinger’s products in my retail store. Who should I contact?
If you are interested in carrying Bissinger’s products in your store, please contact our wholesale team at sales@bissingers.com or call 888.247.7464.

What support do you offer retailers who carry your products?
Along with our cutting-edge product line, Bissinger’s is committed to boosting added value through our fixture program, planograms, marketing material, training classes, demos and strategic expertise from our wholesale and marketing teams.

How does Bissinger’s help ensure responsible production?
To help preserve our Earth’s natural resources, Bissinger’s works in conjunction with the Forest Stewardship Council (FSC) and Sustainable Forestry Initiative (SFI). We print our catalogs and much of our packaging on FSC Certified™ or Certified Fiber Sourcing paper using soy inks. We also implement streamlined recycling programs within our corporate offices in an effort to reduce our carbon footprint. Additionally, several of our product lines are made from cocoa sourced from Rainforest Alliance Certified™ Farms, which help conserve biodiversity and improve the well being of farmers, their families and our planet.